“Look mommy, it’s your PSTA bus,” says my six-year-old daughter whom I’ll call “E.” Since she could speak they’ve all been my buses. Working for a public transit agency is a funny thing… people who get started in the industry tend to stay in it, and tend to feel the same kind of ownership that E attributes to me. I certainly didn’t expect to still be here 13 years after I first came to PSTA. Our longest term employee has been here since 1974. PSTA’s new CEO has been involved in transit practically since birth (his dad worked in transit). Many people who have retired in recent years have done so after 20, 25, even 30 years of service with PSTA. We all have one thing in common: we are dedicated to serving our community.
What does that mean to you? Well, it means that even though you might not know us, we care about you. We want you to have safe transportation that gets you where you need to go when you need to get there.
The service cuts we’ve had to implement over the last few years are hard because we know that you rely on us and we hate to let you down. But, our future is bright! Right now we have lots of great projects in the works. There are new hybrid buses on order, route studies planned for the near future, and next year we’ll be introducing you to Real Time Bus Information.
Please know that we value your opinions and want you to have positive experiences with PSTA. If you don’t, please let us know right away so we can investigate and figure out a way to make it better. You can call and speak to our customer service experts on the InfoLine at (727) 540-1900 every day of the week.
By helping us improve PSTA, you too can feel that sense of ownership. After all, this is YOUR transit system! Along that same line of thought – show us what your transit system means to you by entering our photo contest. Just scroll down to our first blog post to see the guidelines!
Bus is coming, gotta go!